FAQ

The main questions and answers about stoves and heating.

The heat demand is high, i.e., the output of the fireplace stove (insert) is too low.

Before selecting and buying a fireplace stove or fireplace insert, it is important to choose the right heating unit in terms of required heat output. Consult your requirements with the expert sales assistant.

Flues and the fireplace stove (insert) are dirty, clogged with soot.

Use the cleaning brush to clean the flues and accessible flue outlets, then vacuum the dirt using an ash vacuum or remove with a dustpan. Perform all maintenance when the heating unit has cooled down. This will improve the performance of the heating unit.

The chimney draft is too low.

Lack of effective height, incorrect dimensions or a poorly insulated chimney can cause a decrease in draft. Consult with a chimney sweep.

The fireplace stove (insert) is operated incorrectly.

Please use your heating unit in accordance with the instructions provided with your stove.

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